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Quality Assurance Staff (Exim & Complain Customer)
PT Ayara Beauty IndonesiaBogor
Deskripsi Perusahaan
PT Ayara Beauty Indonesia merupakan perusahaan yang bergerak di bidang kosmetik yang berlokasi di Kabupaten Bogor, Jawa Barat
rincian pekerjaan
tipe pekerjaan
Waktu penuh
Lokasi
Qualifications :
Diploma/Bachelor Degree in Pharmacy, Chemical Engineering
Meticulous, Communicative and organized
Minimum 2 years of experience in the cosmetics manufacturing industry
Knowledge of cosmetic formulation
Knowledge of GMP (cosmetic), ISO 9001, and Halal Management Systems
Located in Gunung Sindur, Bogor Regency
Job Descriptions :
Customer complaint handling
Receive, record and follow up on quality related complains from customer
Conduct internal investigations to determine the root cause of the problem (root cause analysis)
Prepare investigation and corrective action reports (CAPA)
Coordinate across departments to resolve complains
Periodically monitor and analyze complaint trends
Understand how to prepare and review documents (CoA, MSDS, TDS, CFS, Free Sale Certificate, etc.)
Knowledge of international standards (REACH, ASEAN Cosmetic Directive, GHS, etc.)