Qualification :

• More than 1 year of customer service experience (Preferably in the Finance/banking-related industry)

• Have good Mandarin or English language skills

• Have experience working as part of a call center team

• Understand smiling voice for handling call center

• Have strong interpersonal skills, communication skills, and a positive attitude.

• Have strong problem-solving skills to solve customer needs with concise and clear answers.

• Willing to work for the shifting schedule

• Willing to be placed in Yogyakarta

Job Description:

• Respond to customer queries and providing accurate and timely assistance.

• Ensure all customer interactions are handled professionally and effectively, meeting service level agreements.

• Diagnose and resolve customer issues related to products or services

• Escalate complex issues to relevant departments while maintaining ownership of the case until resolution.

• Follow up with customers to ensure their issues are fully resolved and they are satisfied with the support received..

• Report recurring issues or customer concerns to relevant teams to help improve product and service quality.

• Stay updated on product features, service changes, and company policies to provide accurate information to customers.

• Assist in educating customers about product functionalities and usage to enhance their experience.

Benefit :

• Basic Salary

• Communication Allowance

• BPJS Kesehatan

• BPJS Ketenagakerjaan