Costumer Service Support Coordinator

PT SWAKARYA INSAN MANDIRI

Jakarta Selatan


rincian pekerjaan

tipe pekerjaan

Waktu penuh


Lokasi

Jakarta Selatan

deskripsi lengkap pekerjaan

About the Assignment:

  • Guide our consumers and partners in using our products

  • Manage service inquiries and disputes arising from our consumers and partners

  • Provide excellent customer service to our consumer and partners base

  • Maintain good relationships and community-building efforts with our consumers and partners

  • Support projects from all verticals including registration, acquisition, and sales transaction

The Core Objectives:

  • Educate consumers and partners on products, and promotional campaigns, as well as troubleshoot when they have difficulties

  • To resolve consumers' and partners' problems quickly and effectively with empathy and care

  • Perform administrative tasks involving a partner's account (credit top-up, changes in partner's information, etc.)

Essential Experience / Criteria (Mandatory):

  • Min D3/S1 any major With a GPA of 2,75

  • Clear Articulation and good communication in Bahasa

  • Have experience in the customer service area

  • Have experience in the sales area

  • Typing skill with WPM 50 & Accuracy 90%

  • Sense Of Empathy

  • Has vaccinated 3 dose

  • Energetic and agile

  • Min. Fresh graduate and max 2 years in the same position (entry-level)

  • Attention to detail

  • Adaptive to dynamic changes


informasi perkerjaan

masih mencari 1 kandidat untuk posisi ini
batas akhir: Sabtu, 21 Desember 2024

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